Come follow Nabil as he journeys through a DRT service
In our last article, we explored the concept of Demand-Responsive Transit (DRT) and how it is different from shuttle and pooling as well as ride-hailing services.
We concluded that DRT is superior to other forms of services that do not have features such as intelligent routing and geofencing to create value for commuters.
Put simply, DRT is the best solution for the first-mile last-mile issue, and it is a key strategy to increase public transport ridership.
Today, we explore what a DRT service looks like and what a commuter would actually experience when using a DRT service
Some questions that come to mind include: Do I need to book the service in advance? Can I change my destination while I’m on the trip? Can friends join whilst on my trip?
A DRT experience
Meet Nabil, a 23 year old who works as a mechanical engineer. Nabil’s firm recently relocated to a new office in Bangsar South. The location is not parking-friendly so Nabil looks for an alternative way to commute to work that is convenient yet affordable.
Nabil lives near PJ Old Town, a 15 to 20 minute drive from work when roads are clear. He considered ride-hailing services but he found that using one everyday would be too expensive. The same goes for taxis.
He didn’t know of any colleagues going to Bangsar South so he couldn’t carpool and while there was an LRT service that could take him 80% of the way, the first-mile/last-mile connectivity was poor — meaning he struggled to get to and from the LRT to complete his journey.
His friend, Ravinder, who stays in Bandar Sunway, recommended that he use the new DRT service in Petaling Jaya. At first, Nabil had no idea what DRT is, but after some research and reading, he found the concept of DRT to be a brilliant alternative for his commute to work and decided to give it a try
Here is how his journey went.
Booking & Payment
After spending just five minutes downloading the app and signing up for the DRT service on his smartphone, Nabil searches for a vehicle to pick him up from PJ Old Town and get him to his office
DRT services can vary in design where some provide a door-to-door service while others create virtual stops at a maximum of one to two minutes walk from a location. Nabil’s service was door-to-door service.
He made a booking and paid a very affordable fee that is slightly higher than a bus fare but considerably lower than a ride hailing service. He was notified by the app to be ready as his vehicle will arrive in three minutes.